Support and Maintenance

Our technical support is dedicated to helping our clients minimize operational downtime and maximize the business benefits of the installed CRM Solutions we provide. To accomplish this we provide a range of industry-leading support and maintenance solutions for both hosted as well as customer premise based CRM implementations and solutions.  You will always receive expert-level technical and product support and be kept up to date with new features, capabilities and the release roadmap of future planned products.

For critical installations we can offer 24/7 technical assistance. Our clients in current support and maintenance contracts receive free access to all new software, releases and updates. Clients also receive support notifications and newsletters. We offer our clients a dedicated (you guessed it!) CRM based helpdesk solution that provides 24/7 access to your current issues.  Support is available to clients by web access, telephone, email channels. We offer clients installation support, configuration support and solution support during office hours for non critical issues.

Through our online support portal clients can set their profile so they can submit service requests, feature requests and browse all currently open or closed requests.  These features help to keep your CRM solutions and capabilities up and running 24 hours a day x 7 days a week. Central Florida CRM Solutions clients have total and open access to the support portal where all members of the client (all employees and management) can get 24 / 7 access to all service and solution requests and view in realtime the nature and status of any enquiry submitted by any team member.  These facilities provide a detailed 360 degree view of the current CRM solution for every client.